SHIPPING & RETURNS
SHIPPING POLICY
At Lash Artistry Studio, we are proud to offer free shipping on all orders within Canada. Our goal is to make your shopping experience as seamless and convenient as possible, and free shipping is just one way we can do that.
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Here’s what you need to know about our free shipping offer:
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Free shipping is available for all orders within Canada.
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Our standard shipping times are 5-7 business days
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No minimum purchase amount is required to qualify for free shipping.
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All orders will be shipped via standard shipping, unless otherwise specified.
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Free shipping applies to all products, including sale items and new arrivals.
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If you have any questions or concerns about our free shipping offer, please don’t hesitate to reach out to our customer service team at jessicabolusi@gmail.com. We’re always here to help!
Thank you for choosing Lash Artistry Studio, and happy shopping!
RETURNS & refund POLICY
At Lash Artistry Studio, we understand that sometimes, a product may not meet the expectations of our customers. That’s why we have a fair and simple return and refund policy to ensure that our customers are satisfied with their purchases.
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Return Policy:
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Customers have the right to return any product purchased from Lash Artistry Studio within 30 days of the delivery date.
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The product must be in its original condition, unopened, and with all original packaging and accessories included.
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All returns must be accompanied by a valid proof of purchase.
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If a product is defective or damaged upon receipt, Lash Artistry Studio will either replace the product or issue a full refund, at our discretion.
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If the customer is returning a product due to a change of mind, they are responsible for all shipping costs associated with the return.
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Lash Artistry Studio reserves the right to refuse a return if the product is not in its original condition or if any original packaging or accessories are missing.
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Refund Policy:
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Once we receive the returned product, our team will inspect the product to ensure it meets the criteria outlined in our return policy.
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If the product is deemed eligible for a refund, we will process the refund within 7 business days.
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Refunds will be issued in the original form of payment.
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If the product is returned due to a defect or damage, Lash Artistry Studio will cover all shipping costs associated with the return and refund.
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Please contact Lash Artistry Studio’s customer service team at jessbolusi@gmail.com for assistance with returning a product or for more information on our return and refund policy.
This policy is effective as of 2018/05/29 and is subject to change without notice.